About Us

Fixation is a professional photographic service centre based in London, dedicated to providing authorised repairs, rentals and sales to photographers across the UK. Established in 1988 by one of the leading names in the industry, Fixation has become the trusted brand for professionals, having developed a reputation for unrivalled technical expertise and excellent customer service.

Our History

Meet The Team

Our Clients

Mike Allen, as Service Manager for Nikon UK, was responsible for setting up Nikon’s professional service facilities in the early ‘70s at major sporting events including Wimbledon, The British Open Golf and Formula 1. Following his work as service manager at KJP he had built up over 30 years experience working with Nikon SLR cameras. He realised that professional photographers needed a dedicated service.

Mike started Fixation in June 1988. He started the company with Mick Edwards, a technician he had trained at KJP, and Paula Stevens, previously a buyer at Liberty. Paula was responsible for the companies’ administration from the outset, working evenings at the launch and as the business grew joined the staff in November 1988.

Our reputation grew as an Official Nikon Service Centre and we were approached by Canon to offer the same service for their professional community. Following the expansion of the workshop Barry Edmonds joined Fixation from Nikon and Alan Clark joined from Canon in 1995; in 1996 we became the first Canon Professional Service Centre other than Canon’s own workshop. We now have the largest Canon Professional Services workshop in the UK.

Alongside our workshop, with Paula’s retail experience, our sales and rental operations grew, making Fixation a major destination for photographers across all industries. This led to us being chosen by LOCOG to provide the photography outlet for the Main Press Centre at the London 2012 Olympic and Paralympic Games, alongside internationally staffed repair centres set up by Canon and Nikon.

We entered a new phase of development in 2015 being approached by Profoto lighting and Aquatech to become service centres for their products, the company was also acquired by Wex Photographic, the UK’s largest online photo retailer. In 2016 Michele Channer, previously International Sales Director at Hasselblad, was appointed our new General Manager.

Across all departments, the Fixation team is made up of experienced, hard-working, dedicated individuals committed to providing a cheerful, informative and prompt service to all our customers, whether in the London showroom, over the phone or online. Learn a bit more about some of the people who make up Fixation below.

Management

Michele Channer sits at the top of the Fixation team as General Manager. Michele joined the business in February 2016 from her role as International Sales Director at Hasselblad, prior to which she was Managing Director of Calumet UK. With her long service in the sector, Michele has an unparalleled understanding of professional photographers.
Paula Stevens has been in charge of the company’s administration since the beginning and is now also digital sales specialist, backed by the technical knowledge she has gained over 30 years spent in the industry.
Having been with Fixation from Day 1, Mick Edwards is one of our two workshop managers, with special responsibility for the Canon side of quality control.
Barry Edmonds joined Fixation from Nikon UK in 1995 to strengthen the company’s management team and further improve our fund of technical expertise.

Technical

Heading up the Nikon side of the operation, Barry Edmonds looks after a team of experienced technicians who are fully trained prior to being unleashed on our customers’ gear.
The technical Canon team is led by Mick Edwards, who is also responsible for the Profoto and AquaTech repair and servicing operation.
Melanie Stanton leads our Service Administration and Call Centre team.

Sales and rental

The professional sales team is made up of Mike McNamara, KC Kubera, Donal Ogilvie and Ian Fleming, with a friendly, fully trained team looking after the second-hand and rental operations.

Agencies and Publishing

- Associated Press
- Press Association
- Rex Features
- Getty Images
- Reuters
- Newsquest
- Archant
- Johnston Press plc.
- Haymarket
- Scottish Provincial Press Ltd.

Newspapers

- The Times
- The Sunday Times
- The Sun
- The Guardian
- The Observer
- The Mirror
- The Daily Telegraph
- The Daily Mail
- The Isle of Wight County Press

Production, Broadcast and Other Companies

- BBC
- Aardman Animations
- Burberry
- Christies
- Liberty
- London Olympic Games (LOGOC)
- Arsenal FC
- Chelsea FC
- Royal College of Art
- Jack Wills Outfitters
- TATE Galleries
- British Museum
- National Gallery
- Imperial War Museum
- ASOS
- BskyB
- Oxfam
- Greenpeace
- Save the Children
- BAFTA
- University of the Arts London

Testimonials