Fixation is a professional photographic service centre based in London, dedicated to providing authorised repairs, rentals and sales to photographers across the UK. Established in 1988 by one of the leading names in the industry, Fixation has become the trusted brand for professionals, having developed a reputation for unrivalled technical expertise and excellent customer service.
Mike Allen, as Service Manager for Nikon UK, was responsible for setting up Nikon’s professional service facilities in the early ‘70s at major sporting events including Wimbledon, The British Open Golf and Formula 1. Following his work as service manager at KJP he had built up over 30 years experience working with Nikon SLR cameras. He realised that professional photographers needed a dedicated service.
Mike started Fixation in June 1988. He started the company with Mick Edwards, a technician he had trained at KJP, and Paula Stevens, previously a buyer at Liberty. Paula was responsible for the companies’ administration from the outset, working evenings at the launch and as the business grew joined the staff in November 1988.
Our reputation grew as an Official Nikon Service Centre and we were approached by Canon to offer the same service for their professional community. Following the expansion of the workshop Barry Edmonds joined Fixation from Nikon and Alan Clark joined from Canon in 1995; in 1996 we became the first Canon Professional Service Centre other than Canon’s own workshop. We now have the largest Canon Professional Services workshop in the UK.
Alongside our workshop, with Paula’s retail experience, our sales and rental operations grew, making Fixation a major destination for photographers across all industries. This led to us being chosen by LOCOG to provide the photography outlet for the Main Press Centre at the London 2012 Olympic and Paralympic Games, alongside internationally staffed repair centres set up by Canon and Nikon.
We entered a new phase of development in 2015 when we were approached by Profoto lighting and Aquatech to become service centres for their products. That same year the company was also acquired by Wex Photographic, the UK’s largest online photo retailer. In 2017 we were appointed the UK’s first walk-in Sony Imaging PRO Support Centre, with services coming online in early September.
Across all departments, the Fixation team is made up of experienced, hard-working, dedicated individuals committed to providing a cheerful, informative and prompt service to all our customers, whether in the London showroom, over the phone or online. Learn a bit more about some of the people who make up Fixation below.
Michele Channer sits at the top of the Fixation team as General Manager. Michele joined the business in February 2016 from her role as International Sales Director at Hasselblad, prior to which she was Managing Director of Calumet UK. With her long service in the sector, Michele has an unparalleled understanding of professional photographers.
Paula Stevens has been in charge of the company’s administration since the beginning and is now also digital sales specialist, backed by the technical knowledge she has gained over 30 years spent in the industry.
Having been with Fixation from Day 1, Mick Edwards is one of our two workshop managers, with special responsibility for the Canon side of quality control.
Barry Edmonds joined Fixation from Nikon UK in 1995 to strengthen the company’s management team and further improve our fund of technical expertise.
Heading up the Nikon side of the operation, Barry Edmonds looks after a team of experienced technicians who are fully trained prior to being unleashed on our customers’ gear.
The technical Canon team is led by Mick Edwards, who is also responsible for the Profoto and AquaTech repair and servicing operation.
Melanie Stanton leads our Service Administration and Call Centre team.
The professional sales team is made up of Mike McNamara, KC Kubera, Donal Ogilvie and Ian Fleming, with a friendly, fully trained team looking after the second-hand and rental operations.
Where would I be without Fixation?
Reportage photography is tough on equipment. If I drop a lens or wreck a camera body I need it fixed soonest. Knowing Paula, Mike and their team can work miracles, in both time and service, is fantastically reassuring.
I feel very lucky to have their never-ending support. They are the tops!
[Fixation] have become the first choice for equipment and after-sales service for many working photographers in London, the UK and overseas….because they understand intimately the needs of real working news and sports Photographers. They appreciate that for photographers working at the world’s top events, ‘near enough’ isn’t ‘good enough’.
Why do I use Fixation? They fix the bits other people don’t even know about!
On behalf of my department I would like to send a huge message of thanks to your team… It comes as a huge relief to find a company like yourselves who provide such an excellent, fair priced and professional service.
Fixation delivers expertise with efficiency, and it is this unrivaled service that Nikon has come to rely upon over the years. We are pleased to recommend Fixation to our most important customers.
The environments in which I often find myself can be extremely testing on my camera equipment, so it’s very reassuring to know that Mike, Paula and the team at Fixation are always on hand to get it back in good working order in no time… I have not found such an excellent and professional service anywhere else.