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About Us

The early days

Mike Allen setting up a mobile repair workshop for the Wimbledon Tennis Championships © Michael Cole

FIXATION

Who We Are

Fixation is proud to be part of Wex Photo Video

Fixation is a photo and video solutions centre based in London. Specialising in offering high quality repairs, rentals, and sales, the company was founded in 1988 by Mike Allen with the company of Mick Edwards.

Since then, Fixation evolved and incorporated other brands into its range of services, providing technical support to professional photographers and organisations.

Fixation is part of a larger group, operating under the umbrella of Wex Photo Video, a leading retailer of photography and video equipment in the UK.

Our team counts with the expertise of 10 technicians, 5 customer services, 3 sales experts, who offer a comprehensive range of products and services, which meet the diverse needs of photographers and videographers. Our main site in Vauxhall – London is home to our repairs workshop. Our test equipment mirrors the main manufacturers’ workshops, allowing them to use Fixation as an overflow. This allowed us to become Authorised Service Centres for high-end brands.

Any repairs destined for Fixation can be dropped off at a number of Wex stores located in Scotland, England and Northern Ireland.

What We Do

First Class Services

With training direct from the manufacturers and brand reps, our technicians and our sales team are experts in the camera systems we sell and repair.

Specialist Sales

Showroom

Dedicated to professional photographers and filmmakers our sales team are experts in Nikon, Canon, Sony, Fujifilm and Panasonic camera systems making sure our customers have the right tool for their next job whether a camera, lens or inspiration.

Expert Repairs

Workshop

Our workshop is a major operation with 15 technician’s workbenches, thousands of spare parts from large lenses to tiny screws, and a test room full of bespoke calibration and testing equipment supplied by the manufacturers to guarantee repair accuracy.

Our In-house Experts

Meet the Teams

Across all departments, the Fixation team is made up of experienced, hard-working, dedicated individuals committed to providing a cheerful, informative and prompt service to all our customers, whether in the London showroom, over the phone or online. Learn a bit more about some of the people who make up Fixation below.

Find out about all our staff on our meet the team page.

Mick

Mick

Service Manager

feedback

What Our Clients Say!

Take a look at what our clients say about fixtech and our work. We love building relationships with our customers and clients.

Chris Thomas

Fixation Customer
I’ve used Fixation twice to fix 2 separate Sony Alpha One camera once under warranty due to a shutter failure and other due to a cracked screen and memory card failure both times took a few weeks due to getting parts in, but result was 1st class and customer service was always great. Highly Recommend

Lucy Hamidzadeh

Fixation Customer
I’ve been coming to Fixation for years & always received excellent service and an honest opinion. Always incredibly quick to respond and repair too. And friendly too, always readily available to chat. Most recently had to visit and received excellent advice and service from Andrea who knows his stuff when it comes to cameras. Honest, reliable and top notch opinion and knowledge - I can’t rate the service more highly.

David Rose

Fixation Customer
On each of my 3 visits to Fixation London I have been very impressed by their professionalism, helpfulness and friendliness. My first visit required a repair to my Canon 5D & 1-400 Lens. On completion the insurance company refused to cover. Without being asked Fixation contacted the company and the matter was resolved. My 2nd visit was a 1 to 1 training session for canon r. This was an excellent 1 hour session which resolved all my queries. The third visit resolved my 5D firmware issues. I wish I had found them years ago. Thank you to all staff and Greg in particular.

Our Story

Fixation History

  • 1988 : Authorised Nikon Repairs
  • 1996 : Canon Professional Service Centre
  • 2012 : London 2012 Olympic and Paralympic Games media centre pop-up
  • 2015 : Profoto authorised UK repair centre
  • 2015 : We join the Wex Photographic Group
  • 2017 : Sony Alpha Pro Service Centre
  • 2023 : Fixation Press Centre for King Charles III Coronation

For photographers since 1988

Over 35 Years Experience In Camera Repairs

Our mission remains the same since we started: Keeping photographers working is our priority.

Fixation is a photo and video solutions centre based in London, dedicated to providing authorised repairs, rentals and sales to photographers across the UK. Established in 1988 by Mike Allen, a former Nikon Service manager, we have become the trusted brand for professionals, having developed a reputation for unrivalled technical expertise and excellent customer service.

Over 35 years our business has grown to a workshop of 10 technicians and independent sales and rental teams with expertise in a wide range of camera systems, lighting and accessories.

Fixation now:

  • Large London repair workshop
  • Expert sales team
  • Professional sensor cleaning
  • Firmware updates
Hi, how can we help?

Current Turnaround Times: Estimates: 5 working days. Repairs: Approximately 14 working days (depending on parts availability)

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