COVID-19 Service Update

Christmas Service Update 2020

With Christmas fast approaching we at Fixation would like to offer our best wishes to our customers old and new. Throughout the challenges of 2020 your creativity and vision has inspired us, and we look forward to supporting the photographic community throughout the year ahead.

24th December – 1st January | Seasonal opening hours apply

Our opening hours are not affected by London entering Tier-4, however we will only be offering a drop-off and pre-paid collection service during reduced hours in London and Manchester over the Christmas period. For our seasonal opening hours for repair services near you, visit our find-us pages for London and Manchester.

To arrange to drop-off, or to collect in-person please call ahead on 020 7582 3294 so we can make sure your kit is packed and ready to hand over as quickly as possible.

Please complete and print out our repair form and bring that with any kit that you are delivering for repair or inspection.

Despatch and delivery timing

As part of Tier 4 and with the safety of our customers, staff and others in mind, we would encourage you to consider despatch of your repaired kit, rather than collecting in person.  Standard delivery is by UPS, items are well-packed and the service is secure and trackable.  Same-day courier services may also be available for London addresses.

All couriers are busier at this time of year so where possible would recommend arrangements being made before December 22nd for pre-Christmas delivery.  Most standard delivery services are still “next day” and will collect from Fixation until the 24th.

To arrange the return of your repair call the service support team on 020 7582 3294 or email using our contact form.

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