Simply complete our online repair form and send us your equipment. This will give us the information we need to understand the problems with your equipment and give you the most efficient service.
Print two copies of the form – one for your own records and another for inclusion in the parcel when you send us your gear.
Package your equipment well! We suggest you use bubble-wrap around the item(s), before packing them in a sturdy box with polystyrene chips or plenty of crumpled newspaper, preferably to a thickness of 1-2 inches all around. Don’t forget to include a copy of your repair form. Secure with adhesive tape. (If you are using your original manufacturer’s box, we will do our best to keep it in the same condition and return it with your equipment, but we cannot take responsibility if it is returned to you in less immaculate condition than it was sent).
Send your parcel to us at:
Fixation (UK) Ltd, Unit C, 250 Kennington Lane, London, SE11 5RD
If you are sending equipment within the EU, no restrictions apply –you may use whichever secure and traceable means of shipping you choose.
If sending equipment from outside the EU, please use a major shipping company such as FEDEX, DHL, Parcelforce, TNT or UPS, as this will ensure that correct customs procedures are followed to enable us to return your equipment to you without incurring duty (which would have to be passed on to you). If you ship your equipment from outside the EU and it will remain in the EU after repair, please be advised that we may have to pass on customs import duty and clearance charges incurred.
If you choose to ship from the Channel Islands by Royal Mail, please be aware that there will be a delay caused by the need to provide documentation for customs clearance. We apologise for this situation, which is beyond our control. For more efficient shipping, please use one of the shipping companies listed under ‘Outside EU’ above.