If you require an estimate for work, we aim to prepare this within 48 hours of the equipment being booked in, but can sometimes take up to 4 days, depending on our workload. For the sake of speed, this will normally be emailed to you as soon as the administration team is able to do so. You may specify if you prefer to receive estimates by telephone, email or fax.
After receiving an estimate, you can instruct us to go ahead and complete the repair, or to return your equipment. Should you decide not to go ahead with the repair work stated, you are responsible for collecting the equipment from our workshop or paying for a return delivery.
If you require an insurance letter and wish the equipment returned to you without repair or replacement, we charge a £25 administration fee and £10 shipping, plus VAT. If you subsequently have the repair completed or buy replacement equipment from us, we will refund the administration fee.