Fixation & Wex Rental response to Coronavirus

In light of the current public-health crisis, we are doing what we can to ensure our services remain available to all customers throughout this challenging period. As the situation develops and government advice changes, we will maintain this page with up-to-date information, so please save it to your bookmarks and check back regularly for the latest news.

To return to the Wex Rental catalogue click here.

Update: 24/03/2020
For the health and safety of our employees, their families and our customers, we are temporarily suspending camera drop offs and customer-collections from all locations for Repairs, Rental and Sales.
We encourage all of our repair customers to use our free courier collection service instead. Sales orders can be taken over the phone and posted to you. Rental kit can be delivered to your door and collected via courier. There will be no Click&Collect service for rental from Wex Photo Video stores.

Update: 23/03/2020
Sony Repairs: Due to self-isolation affecting some of our technicians, all Sony repairs are on hold for the present time. We will advise when Sony repairs resume.

Update: 19/03/2020
Free Shipping: To discourage un-neccessary journeys to and from our repair workshop, we are providing free repair shipping (collection and return) door-to-door for mainland UK addresses. We can arrange Parcelforce or UPS collections from your door, just request a collection using our repair form.
Full details, terms and conditions are on our repairs page.

Mail Order
Our repair workshop, sales team and rental kitroom remain operational but, for the time being, we will not accept walk-in customers to the Fixation showroom, service counters or rental desks until it is safe to do so.

To get the services you need, contact our expert teams by phone or email:
Repairs 0207 582 3294 admin@fixationuk.com
Rental 020 7383 5127 rental@wex.co.uk
Sales 0207 582 3294 sales@fixationuk.com

Showrooms, stores and counters
For the health and safety of our employees, their families and our customers, we are temporarily suspending camera drop offs and collections from all locations for Repairs, Rental and Sales.
We encourage all of our repair customers to use our free courier collection service instead, sales orders can be taken over the phone and posted to you, rental kit can be posted to your door and collected via courier, there will be no Click&Collect service for rental from Wex Photo Video stores.

Workshop and kit room
When kit is sent in for repair, it is securely stored within food-safe packaging to prevent contamination and dust damage. Once servicing is complete, our technicians clean cameras externally, before resealing them ready for return.

Rental equipment is not sealed while in storage, but it is thoroughly disinfected during kit inspection once returned to us, then cleaned & disinfected again prior to each subsequent dispatch.

Opening hours – Phone and Email only
Fixation and Wex Rental teams are contactable Monday to Friday by phone and e-mail. Please remember that we are not open for walk-in customers until further notice.

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