1 After completing our return form, print the label and the online form. Post them along with your equipment to Fixation.
Please don’t send any accessories unless they are relevant to the fault reported.
2 When equipment is received our team book in and record the equipment, accessories, the fault reported, or service requested. We will send you an email confirmation with details of how to access all the repair information on our online tracker.
3 A. (Chargeable Repair & Focus Calibration) Your equipment is inspected, and the estimate is sent to you via email. Please remember to regularly check your spam folder for any missed emails. Your estimate can be viewed and approved or declined online.
B. (Sensor Clean) Your equipment is checked, cleaned externally and the sensor cleaned and tested.
4 A. (Chargeable Repair & Focus Calibration) When your service is complete an email is sent to you to inform you with a link to pay online. Once payment is provided, our team will despatch the item via courier. If the estimate is declined or if repair is not possible we will send a link to pay for return shipping.
B. (Sensor Cleaning) When your service is complete an email is sent to you to inform you with a link to pay online. Once payment is provided, our team will despatch the item via courier.
If we cannot repair your equipment in-house, we will subcontract the repair to the manufacturer. Our team will contact you for approval and to get a deposit payment.
Our workshop service support, and sales teams are available Monday to Friday: 9am – 5pm
Wednesdays 9:30am – 5pm in London.
Our workshop, showroom and phone lines are closed on weekends and bank holidays.
I’ve used Fixation twice to fix 2 separate Sony Alpha One camera once under warranty due to a shutter failure and other due to a cracked screen and memory card failure both times took a few weeks due to getting parts in, but result was 1st class and customer service was always great. Highly Recommend
I’ve been coming to Fixation for years & always received excellent service and an honest opinion. Always incredibly quick to respond and repair too. And friendly too, always readily available to chat. Most recently had to visit and received excellent advice and service from Andrea who knows his stuff when it comes to cameras. Honest, reliable and top notch opinion and knowledge - I can’t rate the service more highly.
On each of my 3 visits to Fixation London I have been very impressed by their professionalism, helpfulness and friendliness. My first visit required a repair to my Canon 5D & 1-400 Lens. On completion the insurance company refused to cover. Without being asked Fixation contacted the company and the matter was resolved. My 2nd visit was a 1 to 1 training session for canon r. This was an excellent 1 hour session which resolved all my queries. The third visit resolved my 5D firmware issues. I wish I had found them years ago. Thank you to all staff and Greg in particular.