Privacy Policy

What information we collect about you
Fixation collects and process data in accordance with the General Data Protection Regulation (GDPR) (EU) 2016/679. Fixation needs to have address and contact details in order to have full traceability whilst your equipment is in our possession. We may collect and process all or some of the following information:

  • Name
  • Address details
  • Phone number
  • Email address
  • Age
  • Gender
  • Birthplace
  • Marketing preferences
  • Credit history
  • Employment status
  • Order history
  • Copies of ID (Physical or Digital)
  • Activity on our website – this is gathered by the use of cookies in your web browser. You can learn more about our use of cookies here.
  • Computer IP address

How we will use the information about you
We will only hold your personal details for the purposes of contacting you ourselves about your repairs, your sales orders, your indebtedness to us or our ongoing business with you. We log visitor IP addresses and cookie preferences for due diligence reporting.

Marketing
We may use your email address to send you products and services information or for personalised advertising, and provide it to third parties only when acting on our behalf for this purpose. If you have allowed us to send marketing information to you, you may opt-out of such communications at any time by using the unsubscribe link in our emails or contacting us and asking to opt out.

Will we share your information with anyone else?
Sometimes we need to share your personal data with trusted third parties. In these instances, your data will only be used for the exact purpose we specify, will be transferred and stored securely, and will be deleted or rendered anonymous if we stop working with that third party.

Examples of the third parties with whom we share data are:

  • Payment-processing services
  • Delivery couriers and postal services
  • Email marketing service providers
  • Event ticketing services
  • Marketing mailing houses
  • Customer service management systems
  • Companies who show you personalised content on our website and in emails
  • Marketing companies who analyse our customer data
  • Product-review companies

This list is not exhaustive and may change from time-to-time in line with our business processes.  Please be assured that we will only ever share your information with trusted parties who adhere to GDPR and the correct standards of security.

How long we keep your data
We will only keep your data for as long as it’s needed. After that, we’ll either delete it completely or render it anonymous (removing personal data but keeping information such as order amount for business analysis).

If you contact us for a repair estimate or a quote and you don’t consent to marketing, we’ll keep your data for a year in case you wish to proceed with the repair or quote.

If you order from us, we’ll keep your data for six years in order to comply with legal obligations. You can request that some of this is removed sooner – see below.

After six years we will remove your data unless you have consented to our marketing.

You have the right to:

  • Access your personal data, free of charge
  • Have your personal data rectified if out of date or incorrect
  • Have personal data erased, unless that would conflict with our legal obligations
  • Withdraw consent for us to use personal data, if you have previously given consent
  • Object to us processing your personal data and/or stop us using data for direct marketing

If you would like to exercise any of these rights, you should contact us.

Your rights over personal data
You have the right to:

  • Access your personal data, free of charge
  • Have your personal data rectified if out of date or incorrect
  • Have personal data erased, unless that would conflict with our legal obligations
  • Withdraw consent for us to use personal data, if you have previously given consent
  • Object to us processing your personal data and/or stop us using data for direct marketing

If you would like to exercise any of these rights, you should contact us.

How to lodge a complaint with a supervisory authority
If you are unhappy with our use of personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.

The ICO’s contact details can be found on the organisation’s website, here.

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