Fixation COVID-19 Updates

COVID-19 Service Update

Update: Re-Opening

Our current COVID-19 measures in place in Leeds, London and Manchester

Our showroom and repair counters in London, Manchester and Leeds are open for business. Feel free to drop in whenever you can for expert advice, product demos and repairs.

Service Update 27th July (Staff Shortages affecting Service in London)

Due to staff having to isolate we are experiencing short term staff shortages in our Repair Service Team in Kennington. This means that it may take longer than usual for us to answer the phones or respond to your email enquiry.

The best means to contact us currently if you have a query about an existing repair is to mail us at admin@fixationuk.com and we will respond as soon as possible.

If you are looking to start a new repair then the best place to start is with our Online Repair Form https://www.fixationuk.com/complete-a-repair-form/

We appreciate your patience and support during these difficult times and we hope to be back up to capacity shortly.

When you visit please remember that we have the following measures in place:

• We ask that all customers continue to wear masks where possible when entering our premises
• Hand sanitiser stations are available
• Our showrooms and demo equipment are cleaned regularly throughout the day
• Social distancing floor markers are in place
• All repairs are disinfected and sealed ready for return

Repair turnaround times

We are striving to operate as normal a service as possible in these circumstances, but please be aware that both COVID-19 and Brexit have both had some adverse effect on our normal turnaround times.

Fixation is continuing to repair and service photographic kit during this difficult time.

In addition to COVID affecting our turnaround times, since many of our spare part suppliers ship from Europe, some Brexit-related delays may also occur if your repair requires spare parts.

Thank you for your cooperation, patience and understanding

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