Update

Update: Open for business

We are delighted to announce that Fixation and Wex Rental is now open for business. There is a slight change to trading hours – now open from 9.30am to 5pm, Monday to Friday*. As the situation develops and government advice changes, we will maintain this page with up-to-date information, so please save it to your bookmarks and check back regularly for the latest news.

Update 16/07/2020
Please, if you can, wear a covering when you visit, or ask us to provide you with a disposable mask. Wearing face-masks will become mandatory in all retail outlets in England from Friday July 24th.

Update 15/06/2020
Fixation will be open for business from the 15th June 2020 and we would like to reassure you that we are adhering to government guidelines, maintaining the safety of our colleagues and customers. When visiting the store, please do not come in groups and if possible, we’d recommend face covering. For those purchasing in store, we are also encouraging customers to pay by card. For customers considering using our repair service we would recommend using our courier collection service instead. Thanks again for your continued support and we look forward to seeing you in store.

Mail Order
Our repair workshop, sales team and rental kitroom remain operational, to get the services you need, contact our expert teams by phone or email:
Repairs 0207 582 3294 admin@fixationuk.com
Rental 020 7383 5127 rental@wex.co.uk
Sales 0207 582 3294 sales@fixationuk.com

Showrooms, stores and counters
Please, if you can, wear a covering when you visit, or ask us to provide you with a disposable mask. Wearing face-masks will become mandatory in all retail outlets in England from Friday July 24th.

Please use hand sanitisers provided and maintain a safe distance of at least 2 metres at all times within the store. Our office is being cleaned throughout the day to ensure cleanliness and all our equipment is sanitised before being sold or returned after repair, but we’d recommend further cleaning with appropriate product prior to use.

We encourage all of our repair customers to use our courier collection service instead, sales orders can be taken over the phone and posted to you, rental kit can be posted to your door and collected via courier, Click&Collect service for rental from Wex Photo Video stores we commence from the 15th June.

Workshop and kit room
When kit is sent in for repair, it is securely stored within food-safe packaging to prevent contamination and dust damage. Once servicing is complete, our technicians clean cameras externally, before resealing them ready for return.

Rental equipment is not sealed while in storage, but it is thoroughly disinfected during kit inspection once returned to us, then cleaned & disinfected again prior to each subsequent dispatch.

Opening hours – Phone and Email only
Opening times may change please visit our website for more details. Our trading hours are from 9.30am to 5pm, Monday to Friday

Thank you for your cooperation, patience and understanding

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