Fixation Open from 12th April

COVID-19 Service Update

Update: Re-Opening

Fixation and Wex Rental re-open in London and Manchester

We are delighted to announce that our showroom in London and Manchester counter will be open for business from Monday 12th April – feel free to drop in whenever you can for expert advice, product demos and repairs.

Our hours from Monday 12th will be 9am-5pm Monday to Friday

In Vauxhall we have been busy updating our sales showroom making more products immediately available. We are always happy to help, please call us on 020 7582 3294 with any repair or sales queries.

Wex Rental have depots in Vauxhall and Manchester for walk-in rentals, you can also book kit online to collect from Wex stores across England and Scotland: Wex Rental Bookings

When you visit please remember that we have the following measures in place:

• All colleagues and customers should wear a mask or face-covering while indoors
• Hand sanitiser stations are available
• All demo and display products are cleaned after handling
• Social distancing floor markers are in place
• All repairs are disinfected and sealed ready for return

Repair turnaround times

We are striving to operate as normal a service as possible in these circumstances, but please be aware that both COVID-19 and Brexit have both had some adverse effect on our normal turnaround times.

Fixation is continuing to repair and service photographic kit during this difficult time.

The safety of staff and customers is paramount and in line with government travel and proximity advice we kept onsite staff to a minimum through Lockdown 3. This has affected how many repair technicians were available to complete repairs. In addition, since many of our spare part suppliers ship from Europe, some Brexit-related delays may also occur if your repair requires spare parts.

Thank you for your cooperation, patience and understanding

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