COVID-19 Service Update

Update: Services available in November lockdown

We are delighted to announce that Fixation and Wex Rental are open for business. There is a slight change to trading hours – we are now open from 9.30am to 5pm, Monday to Friday*. As the situation develops and government advice changes, we will maintain this page with up-to-date information, so please save it to your bookmarks and check back regularly for the latest news.

Update 05/11/2020
In line with the latest government announcements our repairs workshop and sales team are still operational. We can send and receive camera repairs, and new stock, via courier. Our showroom is closed but we will be able to offer collection and drop off of repairs to our door by prior arrangement.

How does it work?
Repairs by Post Cameras, lenses and lighting for repair should be accompanied by our completed Repair Form with the fault thoroughly described. Using our repair form you can request a free door to door courier collection.
Completed repairs can be shipped by secure next-day courier direct to your door, just call the service support team who will arrange shipping.

Repairs in Person If you choose to drop your camera off in person your kit should be in a box, or bag, that can be handed quickly to a member of Fixation staff at the door. Please complete our repair form and print it to include with the kit so we have all the information to book in your repair.
To collect a repair in person you must call in advance to pay for your repair and arrange a collection time. We will then pack your kit safely to hand over at the door.

Sensor Cleaning We can carry out sensor cleaning provided that the service is paid in advance and accompanied by a completed Fixation repair form. Call us on 0207 582 3294 to set a time. Due to current restrictions we are unable to offer a waiting area.

Repairs in Manchester Fixation Manchester will be staffed 2 days a week. We can still take in cameras for repair and sensor cleaning by prior arrangement, dropped off to our door. Please complete the repair form and call ahead to 0161 274 4455 to arrange a time to drop kit in. Repairs collected from Manchester must be paid in advance so that they can be prepared for collection.

Sales You can still benefit from the excellent advice the Fixation sales team offer by calling the team on 0207 582 3294. We can ship new equipment direct to your door. To collect in-person your order must be paid in advance and a collection time agreed with the sales team.  With Black Friday just around the corner there are plenty of offers coming in November. Sign up to our newsletter for new product announcements, offers and workshop news.

Wex Rental equipment can be booked for delivery to your door, or for pre-paid Click & Collect from 10 UK locations. All rentals must be booked and paid in advance as we are are unable to take walk in bookings during lockdown. Visit Wex Rental.


Update 16/07/2020
Please, if you can, wear a covering when you visit, or ask us to provide you with a disposable mask. Wearing face-masks will become mandatory in all retail outlets in England from Friday July 24th.

Update 15/06/2020
Fixation will be open for business from the 15th June 2020 and we would like to reassure you that we are adhering to government guidelines, maintaining the safety of our colleagues and customers. When visiting the store, please do not come in groups and if possible, we’d recommend face covering. For those purchasing in store, we are also encouraging customers to pay by card. For customers considering using our repair service we would recommend using our courier collection service instead. Thanks again for your continued support and we look forward to seeing you in store.

Mail Order
Our repair workshop, sales team and rental kitroom remain operational, to get the services you need, contact our expert teams by phone or email:
Repairs 0207 582 3294 admin@fixationuk.com
Rental 020 7383 5127 rental@wex.co.uk
Sales 0207 582 3294 sales@fixationuk.com

Showrooms, stores and counters
Please, if you can, wear a covering when you visit, or ask us to provide you with a disposable mask. Wearing face-masks will become mandatory in all retail outlets in England from Friday July 24th.

Please use hand sanitisers provided and maintain a safe distance of at least 2 metres at all times within the store. Our office is being cleaned throughout the day to ensure cleanliness and all our equipment is sanitised before being sold or returned after repair, but we’d recommend further cleaning with appropriate product prior to use.

We encourage all of our repair customers to use our courier collection service instead, sales orders can be taken over the phone and posted to you, rental kit can be posted to your door and collected via courier, Click&Collect service for rental from Wex Photo Video stores we commence from the 15th June.

Workshop and kit room
When kit is sent in for repair, it is securely stored within food-safe packaging to prevent contamination and dust damage. Once servicing is complete, our technicians clean cameras externally, before resealing them ready for return.

Rental equipment is not sealed while in storage, but it is thoroughly disinfected during kit inspection once returned to us, then cleaned & disinfected again prior to each subsequent dispatch.

Opening hours – Phone and Email only
Opening times may change please visit our website for more details. Our trading hours are from 9.30am to 5pm, Monday to Friday

Thank you for your cooperation, patience and understanding

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